![]() ![]() Add in the abilities to assess, decide and act, and you now have a custom security framework that helps outline how to find, respond to, and contain IT security threats.Ī powerful change is coming with the transition of the AESD from the command and control of the Program Executive Office for Enterprise Information Systems (PEO EIS) to ARCYBER, expected to occur in the summer of 2019. Each call delivers incident-related information while supplying the metadata needed to track suspicious activity, making it easier for agents to identify patterns and trends to quickly pinpoint the necessary steps toward mitigation. ![]() The AESD gets a great deal of input quickly. When a number of similar problems are reported or a specific location is spiking in call volume, the AESD provides the data to ARCYBER to defend the network. Incidents and potentially dangerous outages can compromise the Army’s mission. This one desk, one number system covers every Army user. Think about it: all day, every day, 24 hours a day, 7 days a week and 365 days a year, the AESD is in constant communication with its customers. The AESD ‘one desk’ concept provides a unified approach which adds security and simplicity to servicing more than one million Army users worldwide. From an information technology (IT) perspective, the AESD’s mission is to provide a strategic single point of contact between the Army IT users and the Army IT services provided with one universal phone number. Each supports the respective theaters and each other. Army forces in Europe and Africa in Hawaii, supporting Army forces in the Pacific in Korea supporting 8th Army forces and CONUS (continental United States). The AESD has a location in Europe, which supports U.S. It is organized as ‘one desk’ with various geographical locations worldwide, supporting all Army theaters of operation. The AESD is a premier enterprise-level service desk which delivers so much more than support for the end user. Enter the AESD, known throughout the Army for providing support for enterprise services such as e-mail, mobile devices, assured identity functions, Army Knowledge Online and handling end-user issues for the Army community. A Computing Technology Industry Association (CompTIA) study showed that integrating service desk functions with cyber security capabilities can help mitigate cyber threats. Never has the defensive cyber mission been more important. The AESD produces incident, timing, quantity and impact of events information which supplies trend analysis data for use by ARCYBER’s Army Cyberspace Operations and Integration Center (ACOIC). What makes the AESD stand out is its cyber threat sensor function - specifically its human sensor function, which puts it on the front line in the cyber fight. There are all kinds of tools out there trying to do the sensor mission but as this instance proves, information can slip by systems. To understand the actions needed to be taken to restore, we need all of that information.” “The tools suggested it was an isolated outage to a few people, but the humans that were working at the service desk said it’s a general outage on the east coast affecting hundreds of thousands of people in the United States Army. ![]() Chuck Brainard, former requirements manager at ARCYBER recalls the incident. ![]() Last year, the AESD received a particularly high volume of calls in a short period of time from an Army installation regarding inability to access e-mail through Microsoft Outlook. Systems and tools are not enough in today’s cybersecurity arena. The Army Enterprise Service Desk (AESD) acts as a ‘cyber sensor,’ strengthening the first line of cyber defense against potential threats to the DoDIN-A. Army Cyber Command (ARCYBER) was organized in part to operate and aggressively defend the Army segment of the Department of Defense Information Network (DoDIN-A). Globally, the scope and pace of malicious cyber activity continue to rise. Army photo courtesy of AESD )ĭetecting a cyber attack can be difficult with today’s advanced and highly evasive threats increasing in complexity and becoming commonplace. AESD is a premier enterprise-level service desk, which supports all Army theaters of operation. ![]()
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